Subject: FW: Report till 27th Feb
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Thu, 28 Feb 2019 09:16:01 +0000

Kae,

Why was this chat abandoned?? You have been warned many times about this before. Need an immediate explanation

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 28 February 2019 at 11:54 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Report till 27th Feb

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL     27-Feb-19       1                       0:00:00 15:14
HFL-Chat        27-Feb-19               1               0:03:00 9:34    Kae was on shift
Lesmills        27-Feb-19       1               1       0:00:26 19:26   Call abandoned in IVR   0:00:09 1:41    Call abandoned in IVR

Regards,
Ashish Dabral