Subject: Re: LSM Joining Case Test - Altamash Ali
From: Altamash Ali <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 28 Feb 2019 03:56:07 -0500

| | LSM Joining Case Test

Name | Altamash Ali
E-mail | [email-masked]
Phone Number | (+91) 9868707011
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected this blurb because in his query the customer has mentioned that he will be travelling and will stay at a hotel and the blurb also mentions that the customer must provide the address of the particular hotel at he will be staying and also asks the customer to ensure that there must be someone available to take the delivery and sign it if the address is not the personal address. Moreover the blurb asks him to update the address by clicking on the link provided, so it is an utter solution to the query regarding tickets delivery. I would also like to add some more lines or details.
Like
1) At the staring of the blurb we must write the customer's name and his details of address, email and customer order id etc to ensure that it is related with him.
2) The customer must provide the details of the person who will be taking the delivery on his behalf.
3) We should tell him the steps to be taken to change address in a brief manner.
4) We should also provide him the contact number of the delivery boy.
5) We must provide him the details of charges like delivery charges apart from tickets' cost and the time period in which the delivery will be made like 2 to 4 days.
6) In the end the name of customer care representative must be given and feedback link is the most important to know whether the customer is satisfied with the information provided or not.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The good customer service is when we provide a customer the information related to his/her query on time but the great customer service is when we provide all the information related to his query and make sure that his query has been resolved in the best possible way by providing feedback link in the reply and also calling him/her up next day or after sometime to ensure that he/she is not facing the same problem again with any other order or any other problem with same order or any other order. We should also keep on providing information related to all the changes made in the policies of the company to the customers to make them well aware of the policies. We must make sure that the customers are enjoing our services.

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