Subject: Re: LSM Joining Case Test - Mayank Prajapati
From: Mayank Prajapati <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Feb 2019 07:52:39 -0500

| | LSM Joining Case Test

Name | Mayank Prajapati
E-mail | [email-masked]
Phone Number | (+91) 9140078565
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me this Blurb 2 is the best suitable because in it we are talking about e-tickets. Using e-tickets we can check our ticket status and we can download it whenever we need it. We don't need to carry hard copies of any such tickets. And if we have e-tickets, we can print it anytime & anywhere. In case if someone would not be available at delivery address to receive the tickets so there will not be any issue, we can show our e-tickets and we can get entry in our event/ program. E-ticketing is also very useful in saving the paper and time. Now a days almost everyone is using android phone and almost all types of transactions are also done online, so it's very easy and convenient to book e-tickets and use it whenever or wherever needed.
In this Blurb 2 we have instant download e-tickets option, using this option we can have the tickets immediately.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service means services provided by an organisation on average and support provided by the organisation is not as good and problem solving as customer expects.

While great customer services means, services provided by the organisations on excellence priority to the customer

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