Subject: Re: LSM Joining Case Test - Shailendra Singh
From: Shailendra Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Feb 2019 04:30:35 -0500

| | LSM Joining Case Test

Name | Shailendra Singh
E-mail | [email-masked]
Phone Number | (91) 7503899128
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As per me Blurb 4 is correct, as customer has asked for the hotel's detail and has also provided the link to update the address as per his choice.

I just want to add some thing in the above sentence:
Customer has asked for date and if we mention the same as well, then he will be very happy with our services.

We have to show some empathy to his query as well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like we solve the customer's query and reply according to their query, so he/she will we happy with our services.

Great customer service is about building long term relation with customer by solving their problem very politely and in a genuine way. So he/she will trust our services and ready to be with us for long time.

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