Subject: Re: LSM Joining Case Test - Rahul David
From: Rahul David <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 27 Feb 2019 01:22:55 -0500

| | LSM Joining Case Test

Name | Rahul David
E-mail | [email-masked]
Phone Number | (91) 9811752050
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I select this blurb because it is giving the proper procedure that the customer can amend the shipping address as well yes giving exposure to the customer to access their viagogo account . Guiding them the way how they can change the address and how they can track the order. This create assurance and trust factor for the customer and create a Good REPO for the company and promoting the same.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

* GOOD Cx Service *

- Just solving the query for the cx.
- Not feeling the way the cx is feeling but getting the cx confidence to resolve the issue.
- Good cx also means how you responds after you sell the product.
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* GREAT Cx Service *

- Feeling the same pain what cx is going through and providing resolution.
- Taking extra effort to solve the cx query and have smile on the cx face.
- Great Cx service also means how you treat a cx after you sell the product by calling him every month to check the product is fine , their are no issue or not ? .

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