Subject: Spanish Language Test - Harshpreet Kaur
From: Harshpreet Kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Feb 2019 04:24:03 -0500

| | Foreign Language Screening Test

Name | Harshpreet Kaur
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I this situation will call the customer and apologise for delay. Will ask her. if she still wants the same order and provide them with a complimentary pizza of their choice.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I born and brought up in Delhi , I live with my parents. My father is a businessmen and mother is a home maker. I am a graduate in Travel and Tourism studies. I started my career with Indigo Airlines as a cabin attendent, Then worked as a Sr. Reservation associate in Oberoi Hotels. Then I started learning spanish language from Instituto De Hispania till C1.1 level.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Es bien  y Bastante bien.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Soy una buena escuchadora.
Soy una chica paciente.
Podria resolver el problema bastante bien.
Soy mucho profesional en trabajo.
Lo mejor el cliente siempre siente feliz de mi.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Como era una Azafata he viajado a mucho ciudades pero lo mejor me gustaba fue chennai. La clima de chennai es muy favorable po las noches pero muy caliente por los tardes. Este ciudad es muy famosa para su oro. La gente tiene much oro. Tambien tiene comida muy famosa se llama 'sambhar Dosa'. Cuando viajaba a chennai siempre comia sambar dosa en desayuna. Iria todo los mercados para comprar la ropa de Silk. Tabien hay muchas ropas de silk en chennai specialmente 'Saree'. Pero hay mucho problema de la lengua. La gente no pueden hablar Hindi pero saben engles muy bien. Tambien el camarero puede hablar en engles bastante bien. Yo echa de menos este ciudad.

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