Subject: Re: LSM Joining Case Test - Egglisten Samuel
From: Egglisten Samuel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Feb 2019 03:44:26 -0500

| | LSM Joining Case Test

Name | Egglisten Samuel
E-mail | [email-masked]
Phone Number | (91) 987300081
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The second blurb is the most appropriate answer to the customer's questions as it also mention how the customer can download the Lady Gaga E-tickects online for immediate print out of that tickect. If the customer have not checked the box for E-ticket then he/she can atleast look for the address and tracking ID under the purchase section. If the customer wants to change the delivery address to the hotel address where she is travelling then they can also do the same under purchase section.

Things that where missing form the blurb was that the agent should have mentioned that the customer can change the address on his own from the purchase section. Also should have mentioned the hyperlink from where he could have tracked his package through the tracking ID.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is to listen to the customer query and resolving the issue accordingly without wasting much of the time of the customer.

A great customer service on the other hand is that you listen to the customer query, understand it properly by putting yourself in the customer shoes. Apologizing for the mistake done or the issues that the customer has to face on the behalf of the company as you are the face of the company and representing the company. And making sure that the query have been resolved by its roots and no other customer should face the same problem again. If someone in your team making the same mistake then you should correct him and help him out to be a great customer representative.

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