Subject: Re: LSM Joining Case Test - Seth Gill
From: Seth Gill <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 26 Feb 2019 03:37:43 -0500

| | LSM Joining Case Test

Name | Seth Gill
E-mail | [email-masked]
Phone Number | (+91) 9568994404
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select Blurb-4, since it's complete resolution to customer's satisfaction, It's what customer exactly wanted.He wanted to get his tickets delivered at his hotel, and that's what we suggest to change shipping address, and additionally making sure that he is happy with the resolution, by requesting him also to track his deliverables, that he might be aware of exact status of his tickets, and dosen't have to write to us back.
Additionally, I would appreciate him for his patience.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is when we are offering just what customer asked and letting him go offline, sometimes even giving not complete information. Customer might be very happy after getting that information, but might get confused later on and he might has to call or right to us again.
So, great customer service is when we provide complete and accurate information to customer, and help him the best way ever existed. For that first we must analyse the customer that what his actual concern is, and then have to handle with care, and then educate and guide him through the complete, accurate and relevent information, with resolution to his satisfaction, that he dosen't have to get us back for the same concern, leaving a great company image on customer's mind. That actually is a great "Customer Service".

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