Subject: Re: LSM Joining Case Test - Jitender Singh
From: Jitender Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Feb 2019 05:51:08 -0500

| | LSM Joining Case Test

Name | Jitender Singh
E-mail | [email-masked]
Phone Number | (+91) 9891987855
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I will select Blurb 3,  the customer support person is respecting the emotion of the client and ensuring him that he will receive the tickets as soon as possible and have justified about the delay in delivery.

Further, I would like to add few details regarding his ticket delivery address as he is asking to deliver at the hotel by quoting:

You can update the address on your account by using this link http://www.viagogo.com/Help/76, or logging to your viagogo account under "Delivery Address". Once the seller receives the tickets, they will be shipped via track and traceable postal services. You will receive an email to notify you that your tickets have been shipped to the provided delivery address along with a link for you to track your order.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good Customer service is about listening and politely answering the query asked by the customer whereas the great customer service is all about respecting the emotions of the customer and to give that extra effort in solving his queries.

Most of the time, you will get a frustrated customer and if you could make him smile by your service and behaviour, that's called a great customer service. A happy customer will return often and is likely to spend more, which eventually will help the business grow.

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