Subject: Re: LSM Joining Case Test - Prabhat yadav
From: Prabhat yadav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Feb 2019 01:48:49 -0500

| | LSM Joining Case Test

Name | Prabhat yadav
E-mail | [email-masked]
Phone Number | (91) 8800223496
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | customer care representative under standing the whole information provided by the customer trying to give the correct information about his ticket booking and repeating the customer address where ticket will be delievered.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is about solving customer queries try give better resolution towards customer concern and make him satisfy.

Great customer service where we will greet customer for example we are here for you, feel free to reach us etc. Understanding customer query properly and provide solution of each point so that customer could feel satisfied. Customer should not come again and again for the same query and in the last we should say thank you for contacting us.

| |

You can edit this submission and view all your submissions easily.