Subject: Re: LSM Joining Case Test - Daniel Khing
From: Daniel Khing <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 25 Feb 2019 01:42:19 -0500

| | LSM Joining Case Test

Name | Daniel Khing
E-mail | [email-masked]
Phone Number | (91) 9599636776
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me, blurb 4 is correct as the customer is travelling for the show in two days and there are chances that the ticket will reach her address after she left for the show. Which is why she wanted it to be delivered to the hotel in which he/she will be staying.

The service agent has asked for the customer new address where the ticket can be delivered. In addition to that the customer was also provided with an alternate option wherein, he/she could update the address by himself/herself.

All the information has been given to the customer regarding the process and the delivery accurately without leaving behind any information.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Coming from customer service background, I was always told that customer is "King" and have to be treat like one. Just providing the solution or assisting the customer with their concern is not enough.

Working in customer service sector, one should always set a goal to go beyond the customer expectation. We have to make the customer feel like home, go an extra mile to assist the customer with their concern and also learn how to retain the customer.

If we are able to achieve all this, we can be sure that we've provided a great service.

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