Subject: Re: LSM Joining Case Test - Gaurav Nath
From: Gaurav Nath <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Feb 2019 06:14:15 -0500

| | LSM Joining Case Test

Name | Gaurav Nath
E-mail | [email-masked]
Phone Number | (91) 8638329424
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer is asking when she will receive the tickets and as well as she want us to deliver her tickets to the hotel where she will be staying at. So,as per blurb 4 there is mentioned everything,even if she is moving to some other place she can update her location and she can locate her order via the link that provided in Blurb 4. so,it seems quite easier for the customer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Well,there are two types of customer service,followings:
1)Scam
2)Genuine/Legit,both of them are customer service and that defines Good and Great Customer service.
Customer service should be genuine,no matter if we could not reach the expectation limit of the customer,at least we should try to gain the trust of a customer and that should be our main motive as a great customer service because they are not in front of us.
If the customer is facing some kind of problem then it should be our responsibility to fix that issue,make customer relax and reliable. Customer service should be very professional and they should know to fix each and every problem that they are dealing with. I think this is the difference between good and great customer service.

| |

You can edit this submission and view all your submissions easily.