Subject: Re: LSM Joining Case Test - Shyam Singh`
From: Shyam Singh` <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Feb 2019 04:31:58 -0500

| | LSM Joining Case Test

Name | Shyam Singh`
E-mail | [email-masked]
Phone Number | (91) 9599328223
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 looks good because customer will going to be to receive e-ticket along with physical ticket if customer could go ahead and update travel address.Customer can print e-ticket without any issues so it means no longer to wait to get physical ticket.Customer just have to login to his/her account and update the travel the information which includes hotel name , full address and time period of staying.And customer already have updated the contact number so in case of any follow up customer service could contact customer to make sure everything is that right place as it was suppose to.So basically customer would have the e-ticket to print which which will make customer happy and satisfied and relaxed.Customer is travelling in two days either ways customer can provide his/her hotel address or alternative address of friend family to make sure physical delivery of ticket happens in given point of time.Though customer will going to have e-ticket most important thing is it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when customer gets satisfied with answers  and on other hand great customer is when going extra mile to satisfy customer

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