Subject: Re: LSM Joining Case Test - meera singh
From: meera singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Feb 2019 04:25:30 -0500

| | LSM Joining Case Test

Name | meera singh
E-mail | [email-masked]
Phone Number | (91) 9911690799
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | customer is interested in going to lady gaga event furthermore he is travelling at that period of time. It is important to deliver the ticket at the address where the customer is available.In blurb 4 he will be getting an advantage to change the address as required.When it comes to customer service, one should be an active listener,customer centric,bridging gap,building repo and being human on calls .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is giving a service when customer is satistifed. Whereas great customer service is when customer is overwhelmed and fell blissfull. When customer feels,he made a right decision choosing this company. Great customer service includes:
To acknowledge the customer.
Understanding where he is coming from.
Listening actively and to reply accordingly.
Answers should be short and crisp.
Appreciate the customer.
Being human on call.
Should appologize if he is complaining about service, Customer is upset with the service not with you.Do not take it personally.
Call branding, while closing the call.

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