Subject: Re: LSM Joining Case Test - Pritee Kumari
From: Pritee Kumari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 23 Feb 2019 03:15:15 -0500

| | LSM Joining Case Test

Name | Pritee Kumari
E-mail | [email-masked]
Phone Number | (91) 8800447884
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me blurb 1 is correct as the seller has confirmed that they will send the tickets as soon as they receive it from the event organiser and blurb 1 is also assuring customer's satisfaction. Customer will also get a tracking number. It also shows that the delivery address is correct or not.
Customer satisfaction and happiness really matters and blurb 1 provides the satisfaction and happiness too.
The moment the package is scanned ,the customer will get an instant email alert with a delivery tracking number. The customer will be able to directly track the carrier's delivery progress.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer service is just fulfilling the customer satisfaction and a great customer service is fulfilling the customer satisfaction and happiness too.
Good customer service is solving queries and providing the customer satisfaction and great customer sevice is solving queries and all the problems of the client with full satisfaction and happiness.
Great customer service is knowing all the details of the client with email id and contact number and updating the client about the delivery with a tracking number.
At last I would like to conclude that a great customer service is updating the client each and everything in a mail and fulfilling customer satisfaction and happiness.
Great customer service is knowing about all the problems of the client and solving them in a stipulated time.

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