Subject: Re: Report till 22nd Feb
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Sat, 23 Feb 2019 07:42:57 +0000

Ask AJ why the call back was not done. You taught him how to check for missed calls so there is no excuse for not calling back

Sent from my iPhone

On 23 Feb 2019, at 12:08, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:

Hello Sir/Ma'am,

Please find the attached reports till yesterday. PFB the abandoned details.

Process Date    Afternoon Shift Morning Shift   Night Shift     Wait Time for Abandoned(Morning & Day)  Time (Morning & Day)    Remarks Wait Time for Abandoned(Night)  Time (Night)    Remarks
HFL     22-Feb-19                       4                               00:00;01,00:00:04,00:02:15,00:01:29     22:47,22:48,4:22,4:47   AJ was on call all the time, call back not done for 3 numbers. I have informed the team
Lesmills        22-Feb-19       2               1       0:00:09,00:00:05        15:12,17:20     Calls abandoned in IVR  0:00:09 22:57   Call abandoned in IVR

Regards,
Ashish Dabral
<Weekly Report.xlsx>