Subject: Report till 22nd Feb
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Fri, 22 Feb 2019 23:37:55 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	22-Feb-19 			4 				00:00;01,00:00:04, 00:02:15,00:01:29 	22:47,22:48,4:22,4:47 	AJ was on call all the time, call back not done for 3 numbers. I have informed the team 
Lesmills 	22-Feb-19 	2 		1 	0:00:09,00:00:05 	15:12,17:20 	Calls abandoned in IVR 	0:00:09 	22:57 	Call abandoned in IVR 

Regards, 
Ashish Dabral