Subject: Re: LSM Joining Case Test - Abhinav Gupta
From: Abhinav Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Feb 2019 04:59:20 -0500

| | LSM Joining Case Test

Name | Abhinav Gupta
E-mail | [email-masked]
Phone Number | (989) 905799
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 2 will be the correct way to serve the customer as an customer service representative. So that the customer can receive the tickets on time without any hassle and this will also build up the trust of the customer. Cx will again update all the information again like, Shippin address and phone number. Cx will be satisfied with the services and there might be a scope of references. Beacuse the customer who is satisfied will also recommends the services to the other peoples.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service :
A good customer service is a service that is given to the customer that appreciates the customer regarding the product and services. For and example, A customer walked into the shopping mall for shopping and he walked to one of the emloyees in the mall for the product and services and employee walked him to the product and provides him the services is an example of good customer service.

Great customer service :
A great customer service is not only a service that is given to the customer but also leaves the impression and goodwill on the customer. For an example, For and example, A customer walked into the shopping mall for shopping and one of the employee walked to the customer and ask for the requirement and give the services is an example of great customer service

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