Subject: Re: LSM Joining Case Test - Zeeshan Mian
From: Zeeshan Mian <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Feb 2019 03:29:12 -0500

| | LSM Joining Case Test

Name | Zeeshan Mian
E-mail | [email-masked]
Phone Number | (+91) 9582869021
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is selected because it provides the customer the proper information by which the customer can do all the tasks himself or providing the information to us.  It also indicates the website help section for customer satisfaction. All the information right from the scratch to the trackable delivery option is delivered in a polite tone.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service relates to the process of assisting customers in solving their queries while the excellent customer service is simply the customer satisfaction by the services provided against the products the customer buys.
Customer service is not actually informing the customer for the queries asked but it should be way more than that. A tiny gesture of delightness will do the job in this. The delighted customer should always praise the brand and the assistance he had conversation with.
Warm greets
Polite tone
Calm behaviour
Active listening
Thorough understanding
Putting yourself into their shoes
Working on the problem for the best suited solution.
I think all the aforementioned points consist an excellent customer trust-grab approach.

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