Subject: Spanish Language Test - Julian Aguire
From: Julian Aguire <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 22 Feb 2019 02:59:25 -0500

| | Foreign Language Screening Test

Name | Julian Aguire
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Sir,I sincerely apologize for the inconvenience caused,There has been a small error in the delivery address provided.Please be patient, we shall deliver your pizza to you within no time.For the inconveniences caused, we will gift you a 15 Percent discount code for your next order.Can you please verify once more your delivery address and phone number should our delivery rep need further assistance.We thank you for your patience and our service.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have worked in the american continent for roughly 15 years, I started of in marketing and advertising as well as sales.I was working off and on In Mexico and US,I worked in AT&T in Mexico in  call center doig customer service and technical support,I went off to work in an RCI affiliated company selling timeshares in Cancun were i met my brother in law and decided to move and seek employment in India. For the past 7 years within Indian territory i have been engaged in the linguistics field taking on Translation and Interpretation Projects.I completed my High school in San Rafael California within the California Conservation corps,Were i received a diploma from Muir Charter.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Buen servicio al cliente y atención al cliente suelen ser un poco diferente,Un buen servicio al cliente es cuando el cliente recomienda y suele ser fiel.Cuando el representante sale de su lugar y puesto para satisfacer al mayor a su cliente y lo llega a conocer personalmente.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Porque soy el mejor en el trato de personas sin discriminar a ninguno y suelo salirme de mi área para hacer entender a otros que todo es possible.

Soy una persona muy profesional cuando se trata de atender a alguien.Soy proactivo y cordial, al igual tengo amplia experiencia al respeto.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Habiendo nacido en México.Desde mi niñez me fui al los Estados Unidos Americanos donde creci en San Francisco california.Al rededor de los 18 años acabando mis estudios empecé a viajar por todas las americas, desde La frontera con Canadá hasta la frontera con Belice.Recorrí la mayor parte de el Oeste de los EUA y gran parte de México donde me concilie con un amigo de la India donde actualmente vivo con mi Hijo y esposa.En la India he viajado desde el sur de la india, Bangalore y hoy vivo en Delhi.

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