Subject: Italian Language Test - Megha Gupta
From: Megha Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 21 Feb 2019 07:49:22 -0500

| | Foreign Language Screening Test

Name | Megha Gupta
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation, first of all, I will apologize for the inconvenience that was caused to the customer and I will inform the reason of the same too. I would again take the correct address details from him/ her and ask if he would be  ready to wait for another 30 minutes or if according to Pizza Hut policy, there is any compensation to be given to the customer, then I will be acting accordingly. I will also make sure that the next time the same mistake does not happen from my side. In every situation of this sort, the company's policies are to be followed.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Megha Gupta, born and brought in Delhi,currently staying with my family i n Patel Nagar. I did my schooling from Maharaja Aggarsain School and graduation from Delhi University with specialization in Italian. I have been to Italy too for C1 level.Having worked with various companies,I have total experience of around 7 years. The last organization was Concentrix Daksh India Private limited where I worked for around 4 years. Apart from tnis I have handled various translation and interpretation projects on freelance basis.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Secondo me il cliente è sempre grande e quindi non cè' nessuna differenza fra di loro.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sono stata in Italia per 3 mesi quindi capisco molto bene la cultura italiana.
Ho fatto il livello C1 quindi ho ampia conoscenza della lingua italiana.
Posso capire gli italiani molto bene quindi posso risolvere i loro problemi nel modo migliore.
Mi piace parlare, scrivere, e sentire questa lingua.
Per me,il cliente viene il primo.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Sono andata a Perugia nel 2013. Avevo vinto una borsa di studio offerta dal governo italiano e ho fatto il livello C1. Perugia è una città molto bella che è in Umbria. Il palazzo gallenga era molto buona. Le vie antiche anche erano buonissimme che mi sono piaciute tantissimo. Il cibo era molto gustoso e gli italiani erano buoni. Le case erano costruite nel modo diverso dall'India.Perugia è a scendisali quindi diventavo stanchissimma quando giravo per la città. Tutte le cose erano nuove per me perché avevo vista l'Italia per la prima volta.

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