Subject: Re: LSM Joining Case Test - Rekha Bisht
From: Rekha Bisht <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 21 Feb 2019 02:17:10 -0500

| | LSM Joining Case Test

Name | Rekha Bisht
E-mail | [email-masked]
Phone Number | (+91) 8171232968
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I want to select blurb 1 because firstly we need to tell the customer that when they will get ticket and tell them about our services because sometimes it will take a time so ensure that we've got their mail regarding the tickets. In that customer wants to change their delivery address so we need to confirm address also. Throgh the mail customer get all the detail about their product so and package detail also so then customer will get package detail and track their ticket from own .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me the good customer service is when customer is happy with our services their is no issue from the company side.
And the great customer service is when customer have no issue from our company they will get extra benefit which is the company providing to their customer. In the great customer service customer is very happy with company policys. And customer get the instant feedback from the company side. In the Great customer service customer satisfied from their feedback also.

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