Subject: Re: LSM Joining Case Test - DHEERAJ KUMAR
From: DHEERAJ KUMAR <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 21 Feb 2019 02:16:50 -0500

| | LSM Joining Case Test

Name | DHEERAJ KUMAR
E-mail | [email-masked]
Phone Number | (91) 9430268671
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

My role as a Customer Service Representative, Customer will be travelling in two days and wants to deliver the ticket in the hotel. So need to take new address where customer will be stay. In address i can asked landmark, Country or City name, and Pincode. And also informed to Customer  You can update the address on your account by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account.

My advise would be to Customer If you purchased Instant Download e-tickets, they will be available to print almost immediately.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service mean to provide the resolution as per customer concern and as a good customer service need to listen customer first and provide resolution as per customer concern.

As the great customer service he/she feel the problem of customer as own problem and provide  the information.

| |

You can edit this submission and view all your submissions easily.