Subject: Italian Language Test - Simone Pozzi
From: Simone Pozzi <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Feb 2019 13:36:56 -0500

| | Foreign Language Screening Test

Name | Simone Pozzi
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would tell him that our delivery guy had just come back because he didn't manage to find the address, then i'll ask him if he could spell the right address to me, writing it down immediatly, sending it to the kitchen with high priorities. Then I will tell him that the pizza guy is leaving, and that we add a free can of coke to his order as apologize and ensure him that his order will be there in less than 10 minutes.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have a degree in Modern Licteratures and I've worked in different fields, from social medi managing to food stores.
I'm also the founder of Aind, an art collective based in Milan.
I love to make new experience and all form of Culture and Art.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un buon servizio clienti deve tenere conto della natura particolare di ogni cliente.
Difatti ogni cliente ha esigenze e sensibilità diverse, che vanno in prima istanza comprese e secondariamente utilizzate per far sentire al cliente che le sue problematiche sono simpaticamente anche le nostre.
Un cattivo servizio clienti è impersonale e generalista.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I adapt myself very quickly in new situation and i love to learn new things.
I'm quite a workaholic person and i love challenges.
I'm not used to stop at things as they seems to be 'cause i love to go behind the surface.
I'm a precise person and i usually develop method in a brief time in order to work better and avoid problematic situation.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Recentemente sono stato a Londra, credo sia una città molto interessante e viva, con molteplici occasioni di interscambio umano e culturale.
Ho avuto l'occasione di esibirmi in un locale in Cadmen Town, chiamato The fiddlers Elbow, ed è stato per me fonte di vera gioia suonare per un pubblico anglofono, essendo la musica che produco scritta in lingua Inglese. Ho amato anche il fatto che, come molte città italiane,Londra sia posta su un Fiume, fattore che mi ha fatto sentire a casa. Ho conosciuto molte persone, prevalentemente studenti unversitari, e sono rimasto colpito dall'apertuea mentale e dal generale alto livello culturale degli inglesi.
Tutto sommato è stato un viaggio al contempo utile e piacevole, di cui porterò un piacevole ricordo

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