Subject: Spanish Language Test - Chandeep Kaur
From: Chandeep Kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Feb 2019 10:15:22 -0500

| | Foreign Language Screening Test

Name | Chandeep Kaur
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Firstly as i have to be truthful to the customer,  I’ll tell him that a I have made a mistake. Ill apologise for the same and ensure him that the order will be there in another 10-15 minutes as I just wrote the wrong block number. I will offer something complementary in his order and apart from that Ill also offer him 50% off voucher for next order.
I’ll again apologise for the mistake.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Thank you for giving this wonderful opportunity to me to introduce myself to you.
I am Chandeep Kaur. I completed my schooling from GHPS, Vasant Vihar and last year, I have also completed my post graduation(MBA) from Bhartiya Vidyapeeth University and also spanish lamguage uptil level C1. Currently I am working in Accenture as Spanish Language Expert from past few months.
Apart from my educational and professional background, I like interacting with new people.
I like driving and studying spanish too.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio al cliente es aqual en el que solo brindamos servicios al cliente para satisfacerlos pero uen un excelente servicio al cliente, intenta hacerlos felices agregando sus esfuerzos adicionales.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1) Me encanta interactuar con la gente del mundo, lo que creo que es importante en el trabajo de servicio al cliente.
2)Creo que tengo buenas habilidades de comunicación
3) Soy paciente.
4) escucho atentamente.
5) siempre estoy listo para aprender cosas nuevas.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Durante mis vacaciones de 2017, fui a Kashmir con mi familia. Fuimos en avión. Tenemos amigos de la familia. Kashmir es un lugar muy famoso y bonito. Se dice correctsmente que es

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