Subject: Re: LSM Joining Case Test - Deepanshu Sharma
From: Deepanshu Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Feb 2019 07:40:33 -0500

| | LSM Joining Case Test

Name | Deepanshu Sharma
E-mail | [email-masked]
Phone Number | (+91) 8800287033
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As I have read all the blurbs. The most suitable I think is the 2nd blurb because in that blub all things are  given to the customer as compare to other blurbs. In the second blurb there are some instructions as well which are given to the customer, so that the customer don't need to call the support again and again and get worried about his/her tickets. In the second blurb the support person have also given  the customer a second option so that in case the customer don't get his/her tickets he/sher can easily print the tickets by own. As compare to other blurbs in second blurb there is also a specific time given to the customer which makes the customer not to worry and call support again and again.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service  is to give the right information to the customer and help him/her as per his/her needs or wants. Where as a great customer service is to get a little personal touch with the customer, so that in future the customer prefers our company because he/she know that we will be given  best service. Giving a great customer service also make a good image of the company as well as compare to good service.

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