Subject: French Language Test - Mohd. Sultan
From: Mohd. Sultan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Feb 2019 07:10:52 -0500

| | Foreign Language Screening Test

Name | Mohd. Sultan
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello sir, Thank you so much for holding the Line actually there was a problem by mistake.
I have been notited a wrong adresse of delivery but do not you worry. I have your correct adresse now and i assure you that your order will be at your place in next some minutes.
And again i am really sorry for the inconvenience, i hope u understand my excuses because your satisfaction is our responsibility.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am glad to share you my self, I am Sultan i am 22 years old and i am original from Delhi and live with my family since my birth.
In 2016, i have completed my graduation with commerce stream (B.com prog.) From Delhi university And also last year i have completed my advance diploma from the same university.
In present actually i took an admission in MA french but as i was working with concentrix organisation, i could not be able to continue my regular classe as a result i have to leave  MA.
In concentrix organisation i was a senior executive telecaller and i take both calls English and french .
During this job i learned a lots of thinks and i also improved my talking skills with the customers.
So i would like to say totally it was the very nice experience in my professional life. It makes me happy while working with frnch language.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Il y a quelques différents entre le service bon ou services grand :
1) Bon service - c'est un service qu'on utilise régulièrement pour nos clients et on veut toujours améliorer les qualités du service. Afin que les clients puissent faire confiance en

2) Grand service - c' est un service danslequel on doit amener un sourire sur le visage du client. Ça va dire le client doit faire confiance en nos services et la satisfaction du client est notre priorité.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Les cing phrases :
1) Je suis une personne positive et aussi charmant.
2) J'ai déjà travaillé dans le même profil.
3) Donc j'ai également d'expérience dans le même domaine et je sais bien la satisfaction est plus importante.
4) lorsque je parle français avec les clients, je comprends bien et aussi je peux améliorer le français plus vite.
5) ça me fait toujours plaisir de travailler avec la langue française.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Bonjour,
Alors je vais vous présenter mes dernières vacances, J'ai visité à Jaipur avec mes amis et pendant le voyage nous nous sommes beaucoup amusés.
Après avoir arrivé à Jaipur nous avons resté à l'hôtel qui était très magnifique.
On y trouve des monuments, des temples et des restaurants.
On a mangé le célèbre plat du Jaipur et on a fait du shopping pour notre famille.
On a beaucoup aimé Jaipur parce que c'est une ville très charmante et annimé.
Il y a beaucoup monuments et bâtiments anciens. Le climat était très sympa. je Alors , a'la fin je veux juste dire que c'est une ville très célèbre et splandide de l'Inde.
Et également c'était une très bonne expérience dans ma vie.

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