Subject: Re: LSM Joining Case Test - Khalid Asad
From: Khalid Asad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Feb 2019 06:51:00 -0500

| | LSM Joining Case Test

Name | Khalid Asad
E-mail | [email-masked]
Phone Number | (+91) 8285062650
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 explains full concern of the customer. As customer is curious about the delivery of his/her ticket for Lady Gaga and he/she is also travelling in two days. Blurb 4 completely explains all he points raise by the customer in the mail. This blurb complete explains the method of changing the address and tracking ticket online. This also tells him/her to inform hotel employees about the delivery of the ticket.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is about doing your work in the same way as per the designed procedure everyday. In good customer service there is lack of new ideas which can please the customer.
However great customer service is about delivering the best for every customer. One has to find new ways to understand customer and give him/her the best possible solution. It includes innovative ideas and active listening skills.

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