Subject: French Language Test - Alida Mazyambo
From: Alida Mazyambo <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Feb 2019 03:36:11 -0500

| | Foreign Language Screening Test

Name | Alida Mazyambo
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hi miss lolo

Thanks for being patient while we sort this out. After an in-depth discussion with my team, we’ve realized that we’re responsible for these issues. Given the progress we’ve made the in the last years our relationship is extremely important to us, and we never want our errors to set you off track. We want to make sure you’re back on track for meeting your goals

We’re very committed to making it right, so here’s our plan for moving forward

Thank you for your patience and understanding,

Miss lolo

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm recent graduate in field of management and adminstration I have the ability to work inde pressure and I can lean really fast and my flaxible

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Difference entre

GÉNIAL

Qui a un caractère de fête, gai, abondant, fécond.

ET

BIEN

D&#039;une manière conforme à la raison, à la morale.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je possède les compétences requises et avec mon expérience de travail dans une entreprise de classe mondiale, je pense que je serai un élément important de votre companie

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I travel to bad Kongo in my Mather&#039;s city
It was very good but I missed my family and friend I did not stay for long because I missed then I was 10 years old
The food was not the same food we used to eat in our city and the matalitu of people was different  but in any way I enjoyed my moment overthere with my uncles and aunties  because they loved me a lot I they did not want me to go back to my feather&#039;s city

Its was my first time to travel and I realize  they are different sort of people even different sort of behaivoir

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