Subject: Re: LSM Joining Case Test - Ishrat Zehra
From: Ishrat Zehra <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 20 Feb 2019 01:32:57 -0500

| | LSM Joining Case Test

Name | Ishrat Zehra
E-mail | [email-masked]
Phone Number | (+91) 7006407736
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The first one according to me is the appropriate answer for the above question. The first one answers all the questions of the customer. She has been assured that she will get all the information regarding the order.The sellers has confirmed her that they will send the tickets to her as soon as it is possible.One more thing is that the seller has assured the customer that she will get the tickets on time.The best thing is that the seller has confimed one more time, the delivery address. The seller is helping her by all his means. He didn't want the customer to suffer at all.He also informed the customer that she will get the email alert with the delivery tracking number.This delivery tracking number will help the customer to track the delivey progress.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me the difference between good and a great customer services is that;
A good customer services means to help the customer according to his needs. A good customer answer only his questions that he asks. And a great customer service means to provide all the information of his questions that he asks as well as to provide more information and help regarding his query.Even though if the customer doesn't ask you for that , but you do provide him the information which will benefit him more than the questions that he asks you to help for. No doubt that a good customer also provides all the informations, but he provides only that information that is asked by the customer. He doesn't provide any additional information to the customer. A great customer service can keep the customer loyal to the company for a long time.

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