Subject: [#8645953] GUI and captive portal log out issue
From: Sophos Support <[email-masked]>
To: <[email-masked]>
Date: Tue, 19 Feb 2019 20:45:12 +0000

Hi Ashish , 

  
 This is regarding your service request number 8645953 
  
 This is to summarize the conversation we had today: 

Situation: 
  
 Problematic behavior from the customer's perspective. 
 GUI and captive portal log out issue 
  
 Assessment: 
  
 Technical Severity: P3 
 Relevant information about the customer's environment 
 CR50ing 10.6.6 MR-3     
 Troubleshooting done: 
 During our remote session did not get log out from GUI. 
 We checked that keep alive was enable for captive portal. 
 Hence we disable the keep alive,after that users did  not logged out. 
 However you do not wanted that ,hence we again enable the keep alive again. 
 Please contact us once the issue is in live and provide the access of the affected system ,as today you did not have the access of it. 
 we have also disabled SSH over WAN. 
 Collected Logs? Yes 
   
 <Screen shots> 

 Plan: 
  
  Archived over chat. 

Regards,

Krutika Newad
Sophos Technical Support
https://www.sophos.com/en-us/support/contact-support.aspx

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