Subject: Re: LSM Joining Case Test - Shah alam Ansari
From: Shah alam Ansari <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 19 Feb 2019 04:03:39 -0500

| | LSM Joining Case Test

Name | Shah alam Ansari
E-mail | [email-masked]
Phone Number | (91) 8601896683
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 will be the right answer for above question because answer provided to the customer has probing value along with the cross check questions to ensure that tickets will be placed to right person on commited date.
During answer agent already informed to customer about estimated time of arrival and indicated him for any new changes in between the delivery.
Agent explained the way that how can the customer can update his details if required like address, telephone number and other details as required for delivery.
Agent acknowledged to the the customer about the web address where customer can update his any variable details also informed him about track and traceable postal services along with notification via e-mail after the ticket confirmation.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service includes the details provided to the customer will be approximately correct wherein great service will be 100% correct and satisfied answer to the customer.

Aware of any delay will be informed to the customer on time to catch him in your trust will be a great service.

Good service includes only the details of service where great service has all patterns of service like details of service before order and instant changing facility provided to the customer, delivery ETA committed and followed by service provider to ensure the delivery.

Good service can only transport the product to the customer but the great service will bind the customer with satisfaction for future relation.

Good service can only run the business but the great service will give a milestone to the service provider with a long chain of customer list.

Good service will provide only solution but great service will be helpful at each level through on-line and off- line technical support and physical support.

Conceptually, the main difference between providing “good” customer service and offering “great” customer service is that, you are probably only barely keeping your customers satisfied, while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.

| |

You can edit this submission and view all your submissions easily.