Subject: Report till 18th Feb
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 19 Feb 2019 01:57:54 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	18-Feb-19 		1 		0:00:25 	10:46 	Kae was not available, Call back done 			
Lesmills 	19-Feb-19 	1 			00:00:17 	19:44 	Call abandoned in IVR 			

Regards, 
Ashish Dabral