Subject: French Language Test - Djole Ange-Florant
From: Djole Ange-Florant <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 18 Feb 2019 11:21:15 -0500

| | Foreign Language Screening Test

Name | Djole Ange-Florant
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First I would apologize for the mistake made and promise not to make a similar mistake. Second I would also save his/her number and later on call him/her back to ensure she/he has got his/her order delivered and apologize once again. At last I would offer a complementary on the next order in compensation for the inconveniences because the customers are kings and queens.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Educationally, I am graduated in law from the University of my country. This makes me a person eager to learn and share my knowledge. Professionally, I am goal-oriented and able to work in team and under pressure. I love well-done jobs.
Personally, I am kind of shy but very sincere and friendly.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La difference entre un bon et excellent agent du service client se trouve dans l'exécution du travail. Pendant que le bon agent du service client se limite à bien faire le travail pour lequel il est recruté, l'excellent agent a, quant à lui, la capacité d'associer le travail bien fait et la satisfaction des clients.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis très motivé, pragamatique.
L'interêt de la compagnie passe avant tout.
Le français est ma langue maternelle et je l'enseigne depuis 4 ans à un public non-francophone.
J'ai une bonne connaissance de l'anglais avec mon test de TOEFL.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Au cours des quatre dernières années, j'ai eu la chance de beaucoup voyager, surtout, à travers l'Inde. Et de routes les villes visitées, la ville de Bangalore a attiré mon attention. Construite sur un modèle mi-moderne mi-traditionnelle, Bangalore dégage une chaleur et une ambiance dignes des pays occidentaux et le tout dans une atmosphère traditionnelle indidienne.

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