Subject: Re: LSM Joining Case Test - Vicky Patel
From: Vicky Patel <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 18 Feb 2019 06:15:34 -0500

| | LSM Joining Case Test

Name | Vicky Patel
E-mail | [email-masked]
Phone Number | (+91) 8800577354
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the client is traveling in two days & he made a simple request of getting his ticket deliverd at his hotel.
In case if there will be more delay then after two days he will be not available at his earlier given address to collect his tickets, as his hotel & flight have already booked.

In this scenario the best option is to take his hotel details and deliver the ticket directly at hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between providing the good and the great customer service is that in good customer service you barely satistify you customer.
In great customer service you are not only keeping you customer satisfied but you are also loyal with them. And this is more important how to make a healthy relation customer, it will help the company to get more outcomes & definetly the customer will keep us as ther first priority and also recommend the friends & family.

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