Subject: Report till 17th Feb
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 18 Feb 2019 01:35:41 -0700 (MST)

Hello Sir/Ma'am, 

Please find the attached reports till yesterday . PFB the abandoned details. 

Process 	Date 	Afternoon Shift 	Morning Shift 	Night Shift 	Wait Time for Abandoned(Morning & Day) 	Time (Morning & Day) 	Remarks 	Wait Time for Abandoned(Night) 	Time (Night) 	Remarks 
HFL 	16-Feb-19 			1 				0:00:00 	0:53 	Call back not done. I have informed team 
HFL 	17-Feb-19 		1 	1 	0:00:01 	7:09 	Call back done 	0:00:15 	5:19 	Arjun was not on his workstation, Call back done 
GPS 	16-Feb-19 			1 				0:08:01 	23:37 	Valeria's phone was not configured correctly. Natalia was reponsible for this call 
GPS 	17-Feb-19 			1 				0:01:04 	4:01 	Valeria's phone was not configured correctly. Natalia was reponsible for this call 
Lesmills 	15-Feb-19 	1 		1 	0:00:07 	20:17 	Call abandoned in IVR 	0:00:06 	22:37 	Call abandoned in IVR 

Regards, 
Ashish Dabral