Subject: Portuguese Language Test - Mohanish Rajput
From: Mohanish Rajput <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sun, 17 Feb 2019 15:22:53 -0500

| | Foreign Language Screening Test

Name | Mohanish Rajput
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | As it has been already 45 minutes. So I will  Apologies for the inconvenience and take the address again and deliver . and i'll keep it in mind that this kind of mistake will never repeat.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

358/5000
My self Mohnish Rajput. I'm from Delhi. I am twenty-nine years old. About my education, I have done my graduation from Meerut University in 2014 also have an advanced diploma in the Portuguese language. About my work experience. I have almost 7 years of experience. Currently working as a Portuguese language Expert in the technical department. Here my job responsibilities are provide the language support to the technical team . so for this, we need to coordinate with Brazil team over the call and chat. if any kind of process document come from Brazil team in the Portuguese language we need to translate into English. Apart from them we need to monitor the tools or if any incident come from Brazil team we have to transfer the incident to technical team . then technical team member work on that incident and give us the solution in English then we translate in Portuguese language and put in to solution window and close the ticket before the SLA . Preparing End of the day Productivity report for the Team.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | de acordo comigo, bom atendimento ao cliente é feito cliente satisfeito e otimo servico ao cliente fazer um cliente feliz
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Minha experiencia de trabalho anterior faz com que eu me encaixe nesse papel. Eu enfrentei muitos desafios em minha organizacao, como clientes sendo rudes e irritados conosco. Eu enfrentei o desafio sendo educado com os clientes. Pedimos desculpa pelo incomodo, por estar calmo, etc. No geral, deu-me uma boa experiencia sobre como interagir com clientes irritados. A unica maneira de superar os desafios é enfrenta-los.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Hyderabad é uma cidade muito grande. O tamanho da cidade é de cerca de 650 quilometros quadrados, é a capital de Andhra Pradesh.Algumas das religioes comuns em Hyderabad sao muculmanos, hindus, cristaos e sikhs. Hindi, Urdu, Telugu, Ingles sao principalmente faladas linguas Hyderabad. Hyderabad tem uma reputacao bem fundamentada como uma das cidades mais seguras do mundo. As taxas de criminalidade sao muito baixas e as ruas sao seguras para andar a qualquer hora do dia ou da noite.

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