Subject: French Language Test - BINTUMA DIVINE
From: BINTUMA DIVINE <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 15 Feb 2019 15:58:24 -0500

| | Foreign Language Screening Test

Name | BINTUMA DIVINE
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all i will not panic, i will call immediately  ask the buyer to conform his address, and then will assure him that we will do our best to deliver the pizza as soon as possible, i will contact the pizza boy to give him the new address and to request him to deliver the pizza as quick as he can, i will follow the delivery process  from beginning till end, once the pizza have been delivered i will contact the buyer to apologise for inconvenience caused.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have a diploma in chemistry and biology in 2011 (secondary school) and i am graduate since 2016 from Maharashi Dayanand University in Business Admnistration.

About my Professional life, i have some work experience in different company as :

GUESTHOUSERS : Is an Indian's largest network of Holiday home.

I was in : Business development : my responsibility was to assist the company to acquire new Customer and to promote additional Product or services (farm house, guest house, hotel, ….).
Call center : receiving call from Customer and helping them to make an online booking of accommodation.

PROCREDIT BANK CONGO now EQUITY BANK CONGO : one of the commercial Bank in Kinshasa (D.R.CONGO)
Front office agent : helping Customer to open their bank  account, filling their bank form and giving them information about bank products and services.

Accounting : i was a cashier (to transact and deposit money of Customer to their bank account).

Call center : my duties was to call Customer who had debt in bank, those who were in irregularity with their account and those who had to collect their credit card.

Light sure lamp MFG.Pvt.Ltd : an Indian’s company of manufacturing lamp
Marketing : to find Customer in Kinshasa (D.R.Congo), advertising company in Kinshasa.
Translation of document

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good Customer service est un service qui a pour but de résoudre les différents problèmes de ses clients et de les satisfaire.

Great Customer service est un service qui ne se limite pas seulement à satisfaire ses clients mais également à leurs proposer des services hors du commun englobant multiples avantages en vue de les fidéliser.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ce qui fait de moi une candidate idéale, c’est ma capacité de m’exprimer en français et en anglais mais également mes compétences intellectuelles et mon intégrité.
Je me sens en mesure d’accomplir toute mission qui me sera confiée.
Mon enthousiasme et mon esprit d’équipe m’aideront à me distinguer dans tout travail qui me sera confié.
Ce poste me permettra d’approfondir mes connaissances et d’acquérir  des nouvelles expériences.
Tenant compte de ma formation, je pense être apte à mener à bien les différentes tâches que vous pourriez me confier

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J’ai eu l’opportunité de visiter la ville de Mombai pendant mes séjours en Inde. C’est une ville moderne, attrayante, mouvementée et surtout avec un beau paysage. Ce qui a plus attiré mon attention, c’est l’ambiance qui règne dans leurs marchés, la beauté de la ville, le pont Branda -Worli Sea link qui sépare la partie Ouest de la partie Sud de la ville, les différents hôtels cinq étoiles, les restaurants, la plage ainsi que les anciennes constructions coloniales.Les taxis de cette ville sont peint en noir, c’est ce qui crée la baute de la cite.
Leur aéroport international a une forme extraordinaire qui ressemblerait un palmier.
Dans l’enceinte de l’aéroport, nous trouvons plusieurs hôtels de luxe qui embellissent son paysage. Notons aussi que le transport est facile à trouver vu la bonne circulation routière. Les articles (habits, chaussures, sacs, …) sont moins coutent sur le marché.
Bref la vie est moins chère.
La difficulté que j’ai eu a rencontré c’est le fait de ne pas trouver de Fast Food dans des quartiers résidentiels. Il est difficile pour un Africain de trouver un logement dans certains quartiers de la ville et on ne se sent pas chez soi. En dépit de tout j’ai apprécie cette visite.

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