Subject: Italian Language Test - SAMUEL AGYEMAN TABI
From: SAMUEL AGYEMAN TABI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Feb 2019 06:42:17 -0500

| | Foreign Language Screening Test

Name | SAMUEL AGYEMAN TABI
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I would apologise. And promise to prepare his pizza at a fast speed. I will then ask the correct address and promise him to send the pizza myself. And I will make sure the pizza is delivered by myself. When I arrived in his house, I will apologise once again; deliever him the pizza, and take my leave.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Samuel Agyeman Tabi. I am 32 years old. I am black in complexion; 1.85 metres in height; 70 kilogrammes in weight. Originally, I am a Ghanaian but I am based in Italy. Actually, I have been living in Italy for 18 years. Because my parents are missionaries, I have had the priviledge to traveled to so many European countries and almost all the cities in Italy. I had my senior high school and completed in 2007 as a science student. I enrolled into the University of Padua but in level 300, I deferred my course as a computer science student. Currently, I am into publishing and thus I am an author of Fragments, which is having a great success on Amazon and Createspace.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | The difference between good and great customer care is that, in good customer service, you are only keeping your clients or customer satisfied, while in great customer care, you are also keeping them loyal.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Because I have patience and self-control. I also have a computer background. In addition, I have the leadership qualities and thus listening to people is my daily ritual. I don&#039;t only listen to people, but also try as much as possible to render my services when needed. Above all, since no one has the repository of all knowledge, I always learn from others. So working in a customer service, I could also learn new things about human behaviour.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I am priviledged to be borne into a family, where my parents are missionaries. This stance gives me the opportunity to travel to so many different countries, especially with them. I have traveled to so many places in this world but one of the cities that inspires me the more is Venice. I love Venice because it&#039;s a tourist city. It has a lot of magnificient buildings, churches and monuments. I have learnt so many things in this city: It has about 400 bridges; a lot of churches; and monuments. I also enjoy the typical Venetian foods. I am always happy when I see the gondola riders---they are very friendly. I also enjoy meeting different people from all parts of the world. In Venice, I made a lot of friends. Being in Venice, to me, is like knowing all the people in the world, because I have seen millions of people when I started going to this city. Even though the cost of living is expensive, I enjoy life in Venice because I get the quality of things.

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