Subject: Re: LSM Joining Case Test - Neeraj Sharma
From: Neeraj Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Feb 2019 06:31:50 -0500

| | LSM Joining Case Test

Name | Neeraj Sharma
E-mail | [email-masked]
Phone Number | (91) 9910594766
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As a customer care executive, I will be selecting Blurb 3.
As per blurb 3, the executive is making customer understand that he will be looking his case with the help of customer specialist team and will try to deliver the tickets as soon as possible to an alternate hotel address. However the executive is aware and informing the customer as well that it's not unusual. It's has become a common practice that organizers provide the tickets very near to the date. Agent gave assurance to the customer that he is on priority. Agent did not gave any commitments to the customer because they are well aware that they usually do not provide exact time frame in bpo industry.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is only a little difference between good customer service and great customer service:-

Good customer service can be provided by any organization or by an individual agent with the help of good product knowledge and politeness in tone but here we cannot expect a long time relationship with the customer.
We can easily convert a good customer service in a great customer service by keeping few things in our mind.
Below are few examples:-
Always greet a customer with energetic tone.
Appreciate the customers choice.
congratulate the customer wherever required.
By following these few little steps we can expect a long time relationship with the customer because here we are leaving the customer with a positive note.

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