Subject: Re: LSM Joining Case Test - Devashish Mahawar
From: Devashish Mahawar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Feb 2019 04:20:06 -0500

LSM Joining Case
Test

Name

Devashish Mahawar

E-mail

[email-masked]

Phone Number

(91) 9924351195

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Out of all,
Second and Fourth blurbs could be responded as both of them answers the main
concern of the Customer directly. However, I think Fourth blurb should be the
appropriate one because it provides information in a detailed manner with all
the possible options for customer to proceed further without stress.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

-It's Presentation.

-A Good customer service can relate with staying up or equal to Customer's
expectation.

-But, a Great customer service relates to going above and beyond the Customer's
expectation with or by keeping 'Organisational Policies' in mind. Because
loyalty goes both ways - to Customer as well as to
Organisation.

You can edit this submission and view all your submissions
easily.