Subject: German Language Test - Shivam sharma
From: Shivam sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 14 Feb 2019 01:08:59 -0500

| | Foreign Language Screening Test

Name | Shivam sharma
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, i am very sorry for the inconvineance caused. I want to let you know that it because of some technical issue in our pizza center that's why your order is delayed.Now the problem is resolved and our pizza boy had taken your pizza to deliver at your address.He must be on his way to your house and will reach to you shortly within 10 minutes.I am really sorry again for this issue.I am sure that you will not consider this as our service issue.Hoping that i  have solved your problem.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Shivam sharma. I am from delhi. I have completed my B.tech from Krishna Engineering College and i have also completed B.A in german from delhi university.
I have experience of 5 months in german process from concentrix.I have plethore of hobbies like singing playing cricket and doing gym.I have positive attitude towards life.I work very well when i have given some deadlines.I am hard working person with good sense of humour.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Gut kunde service ist wann kunde ist glucklich mit ihre antwort aber wann kunde ist glucklich und zufrieden es ist guter kunde service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin ein hert arbeitende person.
Ich habe ein positive attitude gegenuber des leben.
Ich habe ein gute humour.
Ich immer helfen leute.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Mumbai ist ein gut stadt.Es ist bekkant fur Filma und schauspieler.Es habt ein lange garten fur leute und viele blumen.Ich war glucklich wann ich besucht zum mumbai.
Es ist ein guter ort.Dort sind viele schauspieler und schauspielerin im Mumbai.Es gibt ein bekannt Taj hotel und neben ist ein Oberai hotel.Es gibt viele ort fur besuchen fur leute von fremdstadt. Ich war glucklich wann ich nach Mumbai besucht.

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