Subject: Re: LSM Joining Case Test - Zarif Khan
From: Zarif Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Feb 2019 04:42:27 -0500

| | LSM Joining Case Test

Name | Zarif Khan
E-mail | [email-masked]
Phone Number | (+91) 8750377538
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The best suitable answer according to me is the number four because the resolution provided is correct and giving the customer the option to update the shipping address and providing the resolution which is much satisfactory.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The primary difference would be like if the customer is satisfied to provided resolution then its good for him, but if we can gave customer more than the expected then it will be great customer service experience for him.

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