Subject: Re: LSM Joining Case Test - Sudhir Saxena
From: Sudhir Saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Feb 2019 04:02:09 -0500

| | LSM Joining Case Test

Name | Sudhir Saxena
E-mail | [email-masked]
Phone Number | (201301) 9650517083
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to my understading, the customer is going for certaing event for a week and not available at the residential place as updated in our records.

Further customer called to our customer services and asked to deliver the requested ordered ticket at the adderess of the Hotel, whererin she will be staying throughout the event. However excluded the travelling time towards the event destination.

Therefore I have seleceted Blurb 4 whwrein we are ensuring to the the customer that the ordered ticket will be delivered on time at the prescribed destination in the time at sp[ecified by the customer. We have also satated in Blurb 4 that the please update the  hotel address in the provided link wherein you will be stating throughout the event and want to receive the tickets.

Further stated other condition that, if the address is not the personal or office addrees then please make surer that some one will available to receive the ticket on your behalf and acknowledge the same.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me there is a slightly difference between the good and great customer service.

Like in case of good customer service refers to the services provided by the CC representative who will suffice the purpose of the customers effectively and efficently.

However in case of great customer service will also suffice the purpose of customer effectively and efficiently and also have some extraordinary skills who will deal with the customer queries and deal with them in extra miles.

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