Subject: Re: LSM Joining Case Test - Mayank Thapliyal
From: Mayank Thapliyal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Feb 2019 03:48:53 -0500

| | LSM Joining Case Test

Name | Mayank Thapliyal
E-mail | [email-masked]
Phone Number | (201001) 8527914357
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I  will  select  blurb  1   to  help  the  customer. If  i  was  at  customer's  place,  even   I  also  asked  the  same. We  should  solve  their query  as  soon  as  possible.  We  should  acknowledge customer concern.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According  to  me good  customer  service means  to  handle  customer's  concern  in  a  proper  way.

To  acknowledge their  query  properly.

To  provide  them  correct  responses.
To  help  them   properly.

Great  customer  service  means  to  put  ourselves  in  customer's  place.

To  take a  good  initiative for their  concern.

To  deal  with them in a  most  effective  manner.

Great  customer  service  also  means to  handle  all  types  of  customers.

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