Subject: Re: LSM Joining Case Test - Deeksha prajapati
From: Deeksha prajapati <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Feb 2019 02:49:46 -0500

| | LSM Joining Case Test

Name | Deeksha prajapati
E-mail | [email-masked]
Phone Number | (91) 8745890880
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 1 is perfect in my opinion because  we are providing all the information which customer wants in proper tone. We are assuring the customer in a correct way so that he can trust us easily. We also checked his personal information by our own to reduce any kind of error from our side. we provided him the information that when will he get email alert with delivery packing number so that he can also check the status which is kind of trustable thing.
In other blurb we are just telling customer how he can check his delivery status and how he can edit his address but in blurb 1 we are actually doing things for him which is a good gesture of a customer service agent.We are helping him in all the possible ways which is quality of a perfect customer service agent.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In a good customer service we only offer the things which are required by customers or according to their needs but in great customer service we give some extra efforts to make customer feel comfortable with all the things which we have for them. By greeting them properly, by listening their concern or needs and providing them best services from our side so that in future if they want anything they will come to us again.

Great customer service can only be performed by those who are willing to listen , handle and able to solve customer's problem. All people can provide services some are good and some are bad  but great customer services can only performed by few people. who really wants to perform or provide their services in effective and efficient manner.

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