Subject: Re: LSM Joining Case Test - Mansi Saxena
From: Mansi Saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 13 Feb 2019 02:43:49 -0500

| | LSM Joining Case Test

Name | Mansi Saxena
E-mail | [email-masked]
Phone Number | (91) 7827066190
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In blurb 2 the agent is first giving the answer as per the track record which shows that the company having all the details related to the shipment of the tickets and they can track it for the customer to insure how much time exactly will it takes to deliver the tickets.

And the agent is giving satisfactory answer by saying that it's not unusual getting the tickets a week before to the event so the customer will not panic anymore.

Also he is telling the customer that he can track the movement of his tickets by the tracking number which he is already have, so the customer can be insured that everything is going corect and he will get the tickets on time.

He is asking to re-verify the details once again for the delivery on time without any issues such as the delivery address and if someone will be there to sign for the delivery.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good customer service is where you are giving the correct assistance to the customer regarding the product or services he/she is taking from the company.

2. Great customer service is where the customer is happy by the services provided by the company or an individual(agent).

So if a customer is appreciating the way which deliver the services and promoting the organization by leaving good reviews or may advising others to try the services with the same company can be one of the best example for great customer service.

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