Subject: Re: LSM Joining Case Test - Shivani Sharma
From: Shivani Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 12 Feb 2019 04:47:06 -0500

| | LSM Joining Case Test

Name | Shivani Sharma
E-mail | [email-masked]
Phone Number | (091) 9953457141
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected blurb 4, because in question the Event is taking place in a week. However, customer will be travelling in two days for this event. In blurb 4 relevant information has been asked from the customer eg. complete address with country, city name or hotel address. In blurb 4, extra information is given for eg. address update options. Thereafter, a followup has been taken further to send an email for the shipment of the ticket. Customer has been ensured once customer will update the address, seller will send the tickets on the new address. At the end, It has been informed to the customer that someone should be available to receive and sign the order. In nutshell , this blurb 4 covered all the relevant and important information a customer is looking for.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Diffrence between good and great customer service is, when we help the customer to just solve their problems for time being. However, great customer service is, when we help the customer for the problem he is facing and we are going extra miles to work using our techniques for the same customer so that he will not face the same problem in future. A customer feels always good when someone is there to help them but a customer feel great when someone is there to help them as well as educate them so that they do not face the same problem again.It is always better to give great customer service to make the customer feel happy and satisfied.

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