Subject: Re: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James
From: Ramananda Rama <[email-masked]>
To: deeksha <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, kaeiara blythe <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Sat, 9 Feb 2019 23:34:06 -0700 (MST)

Hello Mam/Sir, 

I had my week off yesterday. I did mentioned earlier that we both are no longer on same shift since the training ended to conduct test chat. So, conducting test chats everyday would be quite hard. 

I see Kae has 12 hours shift today and I will be able to do test chat with her. 

Thanks 
Rama 

From: "deeksha" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]> 
Cc: "kaeiara blythe" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Ramananda Rama" <[email-masked]> 
Sent: Sunday, February 10, 2019 12:57:52 AM 
Subject: Re: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James 

Rama, I need you to conduct at least 5 test chats with her everyday for both collocation and Jayway and I should be emailed all those test chats. 

@ kae: you must go through each and everything on Jayway website and FAQs we have for it. Go through all old chats as well. This CANNOT happen again. 

Sent from my iPhone 

On 10 Feb 2019, at 00:52, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

I have explained it to Kaeiara 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Deeksha Dadu 
Sent: 10 February 2019 12:46 AM 
To: [ mailto:[email-masked] | [email-masked] ] ; [ mailto:[email-masked] | 
[email-masked] ] ; [ mailto:[email-masked] | [email-masked] ] ; Saurabh Dadu 
Subject: Fwd: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James 

Kae, what were you thinking???? Why did you not refer the customer to the itinerary?? 

@ Ashish: take her off Jayway right away! 

@ Rama: I told you to many many test chats with her. Is that how you have trained her? 

Sent from my iPhone 

Begin forwarded message: 

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From: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Date: 9 February 2019 at 22:34:52 GMT+5:30 
To: Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > 
Cc: manager < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James 

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Really sorry - checking who did this 

Regards, 

Saurabh Dadu 
LiveSalesman 

AI is still not a reality, typos courtesy iPhone 

On 09-Feb-2019, at 10:15 PM, Charles Neville - JayWay Travel < [ mailto:[email-masked] | [email-masked] ] > wrote: 

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Hi, you shut the user down unnecessarily here - the price guide function on any of the published itineraries should have been referred to. 

Best 

Charles 

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Begin forwarded message: 

From: "'LiveChat' via Sales Forms" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James 
Date: 9 February 2019 at 04:55:06 CET 
To: [ mailto:[email-masked] | [email-masked] ] 
Reply-To: [ mailto:[email-masked] | [email-masked] ] 

	

	

		

	
Chat transcript 

	

Name: James 

	
E-mail (optional): [ mailto:[email-masked] | 
[email-masked] ] 

	

ref [ http://www.jaywaytravel.com/ | www.jaywaytravel.com ] 

	

	

	
	
		Kae 	Sat, 02/09/19 03:47:16 am UTC 	

	Hello! How may I help you? 
	Hi James 	

	

		James 	03:48:33 am 	

	Just wondering if this includes airfare going to Prague from LAX and then coming back and then coming back 	

	

		Kae 	03:49:46 am 	

	The package excludes Flights to and from Europe. 	

	

		James 	03:52:08 am 	

	What is the price range for one individual 	

	

		Kae 	03:54:24 am 	

	Unfortunately as we specialize in complete packages and don’t provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including accommodations, transfers, excursions and other local services we are happy to assist. 	

	

	
		
	James left the chat. 	03:55:06 am 	

	

		Duration: 7m 50s 

		Chat started on: [ https://jaywaytravel.com/itineraries/15/prague-vienna-budapest-tour/jaywaytravel.com/privacy-policy | 
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		Visitor geolocation: Downey, California, United States / 107.77.228.232 

	
	
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