Subject: Re: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 9 Feb 2019 19:27:52 +0000

Rama, I need you to conduct at least 5 test chats with her everyday for both collocation and Jayway and I should be emailed all those test chats.

@ kae: you must go through each and everything on Jayway website and FAQs we have for it. Go through all old chats as well. This CANNOT happen again.

Sent from my iPhone

On 10 Feb 2019, at 00:52, Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:

I have explained it to Kaeiara

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Deeksha Dadu
Sent: 10 February 2019 12:46 AM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Saurabh Dadu
Subject: Fwd: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James

Kae, what were you thinking???? Why did you not refer the customer to the itinerary??

@ Ashish: take her off Jayway right away!

@ Rama: I told you to many many test chats with her. Is that how you have trained her?

Sent from my iPhone

Begin forwarded message:

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Date: 9 February 2019 at 22:34:52 GMT+5:30
To: Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>>
Cc: manager <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James

Really sorry - checking who did this

Regards,

Saurabh Dadu
LiveSalesman

AI is still not a reality, typos courtesy iPhone

On 09-Feb-2019, at 10:15 PM, Charles Neville - JayWay Travel <[email-masked]<mailto:[email-masked]>> wrote:

Hi, you shut the user down unnecessarily here - the price guide function on any of the published itineraries should have been referred to.

Best

Charles

Begin forwarded message:

From: "'LiveChat' via Sales Forms" <[email-masked]<mailto:[email-masked]>>
Subject: Transcript of 09 Feb 2019 04:47:16. Operator: Kae. Visitor: James
Date: 9 February 2019 at 04:55:06 CET
To: [email-masked]<mailto:[email-masked]>
Reply-To: [email-masked]<mailto:[email-masked]>

        [https://api.livechatinc.com/logos/5360571/0]

Chat transcript

Name: James

E-mail (optional): [email-masked]<mailto:[email-masked]>

ref www.jaywaytravel.com<http://www.jaywaytravel.com>

        Kae     Sat, 02/09/19 03:47:16 am UTC

Hello! How may I help you?
Hi James

        James   03:48:33 am

Just wondering if this includes airfare going to Prague from LAX and then coming back and then coming back

        Kae     03:49:46 am

The package excludes Flights to and from Europe.

        James   03:52:08 am

What is the price range for one individual

        Kae     03:54:24 am

Unfortunately as we specialize in complete packages and don’t provide individual services we would be unable to help you with this request. If you would like us to prepare a proposal for a complete trip package including accommodations, transfers, excursions and other local services we are happy to assist.

James left the chat.
        03:55:06 am

        Duration: 7m 50s

        Chat started on: https://jaywaytravel...-tour/jaywaytravel.com/privacy-policy<https://jaywaytravel.com/itineraries/15/prague-vienna-budapest-tour/jaywaytravel.com/privacy-policy>
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